The website setup is great and user-friendly. Just make a quick account and you're ready to book a place almost anywhere in the world! You can send messages to hosts before you book in case you have any questions. Then, you simply select to book. Once the host approves, you can pay for the place and get a confirmation. I love that everything goes through the website because it eliminates any awkwardness and prevents you and the host from having to discuss money. It also makes the transaction secure.
I had some questions on how to get from the airport to the apartment we booked and the host was super quick to answer my messages. We exchanged phone numbers and he let us know the details about how to get in etc. The apartment was super clean and well kept, the bedroom had plenty of space and had AC (you can check all of the amenities a place offers on airbnb before booking - AC was a must for me because I don't do well in sweltering heat), we had a kitchen we could use and a private bathroom. The neighborhood was close to everything we needed and while it was not super swanky, it felt safe enough for us to walk around at night without having to worry. The apartment also had a gate to keep it safe.
Why I liked it:
-We were able to get no-hassle, last-minute accommodations.
-The host's profile on the website had all the information you need and if you have any additional questions, you can simply message them and get an answer before you decide. You can't do that with a hotel!
-It was less expensive than a hotel yet we were close to everything we needed and got to have a bit more of a local experience.
-Our host was able to give us tips and recommendations.
-It was fun and helped us make the most of our trip to Puerto Rico.